Commnuincation skills Essay Example | Topics and Well Written Essays - 500 words

Commnuincation skills - Essay Example Passive listening is one directional communication whereby the receiver does not give feedback or make inquiries and probably may or may not comprehend the message of the sender. Passive listening is known to lead to mistakes that are costly, employees being unhappy and customer dissatisfaction. Some passive listening examples include listening to radio and television. Passive listening is one of the most common forms of listening in today’s world. While active listening is a two directional communication where both sides are contributing, as well as engaging in conversation. Furthermore, in order to become a better active listener, studying and training are necessary (Shwom and Snyder 36). Therefore, it is safe to utter that the listening skill that would enhance better communication would be active listening. In order to develop better active listening skills as well as bring success within a workplace of which every employer seeks, they are three main categories that need e mphasis, namely; accurate hearing, comprehension and interpretation, and lastly response. For example, distractions from the environment like noise from vehicles or ongoing construction sites can be considered a hindrance to accurate hearing while for comprehension and interpretation, which would include the language factor. An example to this would be if someone speaks in a different language, like say Spanish it is impossible to comprehend and interpret what has been said if the person does not know Spanish. In order to combat this, one needs to be multi-lingual, and this is where employers’ of multinational companies invest in, as well. In addition to being a more effective listener in comprehension and interpretation, the in cooperation of non-verbal communication and verification of personal understanding through queries and paraphrasing is necessary. Some examples of non-verbal communication would include voice of tone, facial expression, body language, as